1. Introduction
Welcome to Lion Land Phuket (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website Lionlandphuket.com and book our tours.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect different types of personal information, including:
2.1. Information You Provide to Us
When you book a tour or contact us, we may collect:
2.2. Automatically Collected Information
When you visit our website, we may automatically collect:
We use cookies and similar technologies to enhance your experience.
3. How We Use Your Information
We use your personal information for the following purposes:
✅ To Process Bookings – Confirm your reservations, process payments, and send booking confirmations.
✅ To Improve Our Services – Analyze customer feedback and website traffic.
✅ To Communicate with You – Send updates about your booking, promotional offers (if opted-in), and respond to inquiries.
✅ To Ensure Security & Prevent Fraud – Protect your transactions and comply with legal requirements.
4. Payment Processing
We use Stripe as our payment processor. Your credit/debit card details are not stored on our servers. Stripe processes transactions securely, and their Privacy Policy can be found here.
5. Data Sharing & Third-Party Services
We do not sell, trade, or rent your personal information. However, we may share data with:
6. Data Protection & Security
We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure. We encourage you to use strong passwords and avoid sharing personal details with unauthorized parties.
7. Your Rights & Choices
Depending on your location, you may have the right to:
To exercise these rights, contact us at info@lionlandphuket.com
8. Cookies & Tracking Technologies
We use cookies to:
You can disable cookies in your browser settings, but this may affect website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
11. Refund Policy
We understand that plans can change. Our refund policy is as follows:
Example:
After your refund is processed, please note that it may take 3–7 working days for the funds to appear in your account. This timeframe may vary depending on your bank and country, as we process all refunds through Stripe.
To request a refund, please email us at info@lionlandphuket.com with your booking details.
